Shipping and Returns
What is Pulsetto’s return policy?
We believe you'll be delighted with your Pulsetto device. However, for your peace of mind, we provide a 30-day money-back guarantee from the day you receive your device. If the results are not to your satisfaction, you can return your Pulsetto to us for a full refund. For additional details, please visit our Returns Policy.
Are there any additional costs or subscription fees?
The Pulsetto device is a one-time purchase that comes without any additional fees, subscriptions, or charges. Enjoy the full functionality of your Pulsetto without worrying about ongoing costs.
However, for users seeking enhanced features and personalized experiences, we offer optional add-ons such as the Premium app subscription and other programs designed to support you on your journey to a healthier life. These additional offerings are entirely optional, allowing you to tailor your Pulsetto experience based on your preferences and wellness goals.
How long does the Pulsetto warranty last?
Every Pulsetto device comes with a standard 2-year warranty. For those who prefer an added layer of assurance, we offer an optional extension of 2 extra years of warranty.
Which payment methods do you accept?
You can make secure payments using various credit cards (Visa, MasterCard, American Express) and PayPal. Rest assured, our secure checkout ensures the safety and protection of your data.
Where do you deliver?
We offer free delivery to nearly all corners of the world. For more detailed information, please refer to our Shipping Policy.
What can I do if I’m not satisfied with the product?
If you're not satisfied with your Pulsetto, you have the option to return it within 30 days of receiving it, and we'll provide a full refund (refer to our Returns Policy). For any further inquiries, feel free to reach out to us at [email protected].
Safety
Is Pulsetto Safe?
The Pulsetto device is FCC-certified. This means that Pulsetto is approved for well-being use and compliant with the strict laws of the Federal Communication Commission (FCC).
The FCC certification ensures that:
- Pulsetto is based on scientific evidence
- The Pulsetto is safe to use
For additional information, please refer to the disclaimer.
Pulsetto technology uses the lowest Bluetooth energy ultra-low radiofrequency energy (ULRE) – which safely passes into the body.
Has Pulsetto Been Tested?
Absolutely. Pulsetto Vagus Nerve Stimulation has undergone rigorous testing and has already demonstrated its effectiveness successfully for thousands of clients globally. For more information, please visit our Science page at https://pulsetto.tech/science/.
Is Pulsetto A Medical Device?
Pulsetto is considered a general wellness device. It doesn’t claim to diagnose, treat, cure, or prevent any medical condition. Always consult your medical provider regarding any medical concerns.
Contraindications Of Using Pulsetto
Contraindications include but are not limited to:
- Users with an active implantable medical device, such as a pacemaker, hearing aid implant, or any implanted electronic device
- Users with a metallic device such as a stent, bone plate, or bone screw implanted at or near their neck
- Users who are using another device at the same time (e.g., TENS Unit, muscle stimulator) or any portable electronic device (e.g., mobile phone)
The safety and efficacy of Pulsetto have not been evaluated in the following users or situations:
- Users with uncontrolled hypertension, hypotension, bradycardia, or tachycardia
- Users with a history of baseline cardiac disease or atherosclerotic cardiovascular disease, including congestive heart failure, known severe coronary artery disease, or recent myocardial infarction (within 5 years)
- Users with a history of abnormal baseline ECG, prolonged QT interval, or arrhythmia
- Users who have had surgery to cut the vagus nerve in the neck (cervical vagotomy)
- Pediatric users
- Pregnant women
- Users with active cancer or cancer in remission
- Users with abnormal cervical anatomy
- Users with a history of brain tumor, aneurysm, bleed, or head trauma
- Users with a history of syncope or seizures
- Individuals allergic to nickel or with nickel sensitivity
How to Use
How do I set up the Pulsetto device?
Please turn to our Quick Start Guide
How often can I use Pulsetto?
There are no restrictions on daily device use. However, it is advised to use it 2-3 times a day and take a 45-60 minute break between sessions.
What does each light mean?
🟣 Glowing Purple Light - The session has started
🔵 Glowing Blue Light - Device is booting
🔴 Glowing Red Light - Device is charging
🟢 Glowing green Light - Device is ready for pairing
How do I charge the Pulsetto?
Plug the USB-C cable into the device charging point. Connect the other end of the USB-C cable to the power outlet minimum requirement of 0.5A.
The device doesn't provide a charging indicator for a fully charged state. However, it takes approximately one hour to reach a 100% battery level.
Technical Issues
I can’t pair my device to an app
The power button got stuck
If the power button becomes stuck, you can easily fix it by following this instructional video: https://www.youtube.com/shorts/QHUf1RUUqZ0
My left/right side is stronger than the other one
You can manually adjust the intensity of the left or right side in the program settings. Please increase the intensity of the weaker side. If the issue persists, please contact us at [email protected].
